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We always put estimation time for every product we sell, we hope you have already read it before placing an order, therefore we are not responsible if you need the product quickly but you can expect to receive the package in 45 days the most.
If the items are shipped domestically, it usually takes 10-15 days for the product to reach you. If the product is shipped from our international warehouses (mostly Asia), it could take anywhere from 20-45 days for the items to reach you.
Shipping time is typically dependent on stock availability, customs clearance, shipment handling time, etc. which can vary from country to country.
Package will be shipped 3-5 business days after order confirmation, we will update you with a tracking number soon after we got it from postal service. If you haven’t received anything regarding your order update, there is a good chance that our email has ended up in your SPAM folder.
This process is run by postal service' back-end, not ours. It may take 7-14 business days for the tracking information to start showing on the tracking website. You can always check the status of your order any time through: http://www.17track.net/en or https://tools.usps.com
We are sorry for the inconvenience but package delivery is not in our control and fully handled by postal service back-end. There might be several factor as nobody is at home, mailman leave it in mailbox or front door and somebody take it, etc. We suggest you to contact https://www.usps.com/help (for US delivery) And the carriers that we have provided information in your email with your tracking number.
When you order multiple items at a time they might be shipped separately as they might have shipped from different warehouses. You might receive one item before the next. So don't panic if you didn't receive all of your items at once... they will get to you!
There's a good chance that our email has ended up in your SPAM folder.
TERM
We are unable to cancel or modify your order after the packing instructions have been issued to our packing line team. The only time that you can cancel or modify your order is during the first 12 hours after you placed the order (cancellation fee applied).
CANCELLATION FEE
All orders are automatically processed on secure merchant processor and prepared for shipment as soon as they are placed. Also there are some extra work at our back-end to process an order cancellation. During all those process, we incur an irreversible fee. Therefore, we will charge $2 fee (for order under $50) and $4 fee (for order over $50) to cancel an order. However, partially cancelled order will be free of charge.
We have a clear refund policy. In every product, we always put a maximum of delivery estimation time (commencing from the date the order was received), it can vary between 10, 30, 45 days, etc. If after the promised time and customer still have not received the package, please email us and we will assist for a refund or a resend.
We accept all major credit cards through safety provider powered by Shopify Payment system. We also accept PayPal payments as well.
Yes. At the moment we provide shipping to over 180 countries around the world.
We are e-commerce company specialized in unique product and manage the orders from Califonia, United States. We ship products from different warehouse (mostly Asia and America) directly to our customer. Our mission is to deliver happiness in every package we sent, we try to give the best customer service for your satisfaction. At this point, we responsible for more than 13,247 happy customers around the world :)
After deciding the product(s), quantity, size(s) & shipping method, simply click the “Buy It Now” Button that can be found at the bottom of each the product description then proceed to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.
Measurements for each product have been provided in the description. Please go through them carefully and measure it against yourself to determine which size you should go for. Do note that we follow Asian sizes and may run smaller against US/UK sizes.
Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order.
We accept credit cards (Visa, Master Card, American Express, and Discover) and PayPal.
Some customers leave feedback that some bank cards may not be authorized to process international transactions. To serve our clients from around the world, we use an American payment processor called Stripe, a payment platform that allows for all types of payment but results in charging additional fees.
The international fee is charged by banks when purchases are made outside of your country. We do recommend that you get in touch with your bank to understand if this is the case
There are so many common reasons why your card is getting declined. If your card payment has been declined and you’re not sure why, please check the following reason below:
Make sure it has been activated, if your card is new or recently reissued.
Review Your Card Info:
If everything seems to be correct, call the card issuer's customer service number on the back of your card. Your credit card company may need to speak with you before they authorize your payment.
If not, you can checkout via PayPal to place an order.
If you get the double charge but just order one purchase, the first thing you need to do is check the confirmation email.
In case of receiving more than one confirmation email with different order numbers (#AZ0000), which means that you placed orders. Please check the order information carefully and cancel the order you don’t want immediately. Cancel Order here: https://azurlands.com/pages/modify-or-cancel-order
In case of receiving just one confirmation email, please don’t worry, for some payment types, we use an authorization hold to verify that the money to fund your transfer is available in your account. This is only temporary — your account will not be charged twice, if you’re not sure whether a charge is an authorization hold, we recommend that you contact your bank and contact us to ask for more details. The hold should be removed within one to eight business days
Customs policies vary widely, and some countries don't charge import fees for shipments but some others will. Tax is not included in the price on our website, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office
All prices will be shown in local currency depending on which country (GEO IP address) the customer is in for their convenience. However, when customer checks out, they will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.
To avail any discounts and/or free shipping offer, kindly enter your Discount code(s) at the Discount bar during Check Out. In the event that you forgot to enter your discount code but would still want to avail it, please contact us immediately so we can assist you.
Orders are shipped from our warehouses in Southeast Asia (Singapore, Malaysia, and China). As our items are stored in several warehouses, your order may be shipped in separate packages.
Once you have placed an order, the information goes straight to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
Do note:
1. To all UAE customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders.
2. Customs, Postal Services & Us (PrettySmarty) are different entities hence we are not liable for any delays caused by customs or local post services.
Our handling time takes 3-5 business days. This means that your order(s) will generally be sent out within this period.
The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. Our Standard Shipping typically takes 2-4 weeks and depending on how fast customs in your country processes the package.
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.
Tracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s).
• https://www.17track.net/
• https://global.cainiao.com/
• https://www.usps.com/
• http://www.sf-express.com/
• http://track.bpostchina.com/
For further assistance, please contact our Customer Service through submitting a ticket at our website.
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.
Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.