Delivery Policy

ORDERING

  • I made a mistake on my order (address, size, etc)... can I change/cancel it?
    • If this happens to you, just email us at contact@azurlands.com as soon as you can and we MIGHT be able care of it. However, we can't make any promises. All of our products are printed on demand so we can only accept your change/cancel request within 24 hours after you placed your order.


SHIPPING

General:

     • All orders are processed within 24 hours of purchase *Business Days Only

     • Orders are sent directly from our New York, USA & international warehouse. Shipping costs are affordable and vary depending on the size and weight of your order, and are calculated at check out. We provide excellent, reliable shipping services within the United States, to Canada, and the rest of the world. All shipping services include tracking information.

     • After your order has been successfully placed, you will receive a confirmation email. Once it has been shipped, you will receive a second email containing your tracking information.

Shipping times are only estimates and unfortunately cannot be guaranteed. 

     • All of our items are custom, and most are even hand made. Please allow that it takes 2-3 weeks to be made and delivered. If your order isn't out the door for any reason within 4 weeks. Please contact us for a refund.

     • Please note: international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.

     • Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.

Tracking Information:

     • Tracking numbers will be made available after an order has been processed within 5-9 days after order processing.

Delivery Time Estimates By Product:

Products Production Time Delivery Time Estimates
EMS Countries Other International
Pillow Covers 2-4 Days 10-25 Days (With Destination Tracking) 2-4 Weeks (Does Not Include Final Destination Tracking)
Cloth Tote Bags 2-4 Days 10-25 Days (With Destination Tracking) 2-4 Weeks (Does Not Include Final Destination Tracking)
Leather Tote Bags and Handbags 4-6 Days 10-25 Days (With Destination Tracking) 2-4 Weeks (Does Not Include Final Destination Tracking)
Crew Socks 2-4 Days 10-25 Days (With Destination Tracking) 2-4 Weeks (Does Not Include Final Destination Tracking)
Canvas Saddle Bags 5-7 Days 10-25 Days (With Destination Tracking) 2-4 Weeks (Does Not Include Final Destination Tracking)
Canvas Shoes 5-7 Days 10-25 Days (With Destination Tracking) 2-4 Weeks (Does Not Include Final Destination Tracking)

Delivery Time Guarantees

     • US Orders and Orders Shipped With EMS: If an order has not been successfully delivered and it has been more than 45 days since the order was processed,you may request a refund or have the order resent free-of-charge.

     • All Other International Orders: If an order has not been successfully delivered and it has been more than 60 days since the order was processed,you may request a refund or have the order resent free-of-charge.

     • Delivery Time Disclaimers: The 45 day refund policy may be nullified or extended due to random events such as adverse weather conditions, political unrest, or postal worker labor disputes that may impact various delivery locations.

 

RETURNS

Our policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


Items Damaged or Poor Quality:

If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. Azurlands will replace any items damaged or poor-quality at no additional cost. Azurlands is not responsible for items damaged in shipping.

Wrong Product Shipped/Missing Items:

If we ship the wrong product to your customer, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.

Sizing Issues:

Lost Order – Wrong AddressRefunds will not be issued for sizing disputes, only exchanges are allowed.

Exchanges will only be allowed once per shoe order. You'll pay the shipping fee.

In order for a free exchange to be processed, Customers must provide the following information: reason the shoe didn’t fit (i.e. too small, too big, too narrow), the new size requested by the customer, customer name, order number, and store name.

Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by Azurlands.

To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.

Lost Order – Wrong Address

Azurlands will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@azurlands.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@azurlands.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should contact us at contact@azurlands.com and following the instruction.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.